Terms & Conditions

1. Definitions

• "We", "Us", "Our" refers to UK Energy Partnership
• "You", "Your" refers to the user of our website and services
• "Services" refers to our lead generation platform connecting homeowners with certified energy installers
• "Installers" refers to third-party companies registered with us to receive leads
• "Lead" refers to your contact information and eligibility data submitted through our forms

2. Description of Services

2.1 What We Provide

UK Energy Partnership operates a lead generation platform that:

• Assesses your eligibility for government energy grants (ECO4, GBIS, Boiler Upgrade Scheme, etc.)
• Connects you with 2-3 certified, local installers who can provide free assessments and quotes
• Provides information about energy-saving solutions (solar panels, heat pumps, insulation, boilers)

2.2 What We Do NOT Provide

• We do not install energy systems or provide installation services directly
• We do not guarantee eligibility for any government grant or scheme
• We do not guarantee that installers will contact you or provide quotes
• We are not responsible for the quality, pricing, or conduct of third-party installers

3. Your Responsibilities

3.1 Accurate Information

You agree to provide:

• Accurate, complete, and truthful information in all forms
• Valid contact details (email, phone, postcode)
• Honest answers about your property, income, and benefits status

3.2 Consent to Contact

By submitting a quote request, you consent to:

• Being contacted by 2-3 installers via phone, email, or SMS
• Your information being shared with vetted, certified installers
• Receiving follow-up communications about your inquiry

3.3 Prohibited Uses

You may NOT use our website to:

• Submit false, misleading, or spam information
• Harass, abuse, or threaten installers or our staff
• Scrape, copy, or redistribute our content without permission
• Attempt to gain unauthorized access to our systems
• Use our services for any illegal or fraudulent purpose

4. Third-Party Installers

4.1 Installer Vetting

We require installers to hold relevant certifications (TrustMark, MCS, Gas Safe, etc.), but:

• We cannot guarantee the quality, reliability, or conduct of any installer
• You are responsible for conducting your own due diligence before hiring an installer
• We recommend verifying installer credentials, checking reviews, and obtaining multiple quotes

4.2 Disputes with Installers

Any disputes regarding:

• Pricing, quotes, or payment
• Installation quality or workmanship
• Timelines or project delays
• Warranty or after-sales support

Must be resolved directly with the installer. We are not liable for any issues arising from installer services.

5. Government Grants & Eligibility

5.1 Eligibility Assessment

Our eligibility checker provides an initial assessment only. It is not a guarantee of grant approval.

• Final eligibility is determined by the installer and grant scheme administrators
• Grant criteria, funding availability, and schemes may change without notice
• We are not responsible if you are ultimately deemed ineligible

5.2 Government Schemes

Information about government schemes (ECO4, GBIS, Boiler Upgrade Scheme, etc.) is provided for informational purposes only. We:

• Do not administer or control these schemes
• Cannot influence grant decisions or funding allocations
• Are not liable for changes to scheme rules, budgets, or closures

6. Fees and Payments

6.1 Free Service for Homeowners

Our eligibility checker and lead generation service is 100% free for homeowners. You will never be charged by us for:

• Using our website or eligibility checker
• Being matched with installers
• Receiving quotes or assessments

6.2 Installer Fees

Installers may charge for their services. Any costs, quotes, or payment terms are agreed directly between you and the installer. We have no involvement in pricing or payments.

7. Intellectual Property Rights

All content on this website, including:

• Text, images, graphics, logos, and design
• Code, software, and functionality
• Branding, trademarks, and trade names

Is owned by UK Energy Partnership or our licensors and protected by UK and international copyright laws.

You may NOT reproduce, distribute, modify, or create derivative works without our written permission.

8. Limitation of Liability

8.1 Disclaimer of Warranties

Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, including:

• Accuracy, completeness, or reliability of information
• Uninterrupted or error-free operation
• Suitability for your specific needs

8.2 Exclusions of Liability

We are NOT liable for:

• Installer Actions: Work quality, pricing, conduct, or contractual breaches by installers
• Grant Denials: Rejection of grant applications or changes to grant schemes
• Financial Losses: Any costs, expenses, or lost savings
• Data Issues: Loss, corruption, or unauthorized access to your data (subject to data protection laws)
• Website Issues: Downtime, errors, bugs, or security vulnerabilities
• Third-Party Links: Content or services on external websites

8.3 Liability Cap

If we are found liable for any reason, our total liability shall not exceed £100.

9. Indemnification

You agree to indemnify and hold harmless UK Energy Partnership, its directors, employees, and partners from any claims, losses, liabilities, or expenses (including legal fees) arising from:

• Your use of our services
• Your breach of these Terms
• Your violation of any law or third-party rights
• Any disputes with installers

10. Data Protection & Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with UK GDPR.

By using our services, you consent to the data practices described in our Privacy Policy.

11. Termination of Access

We reserve the right to:

• Suspend or terminate your access to our services at any time
• Remove or refuse to process any leads
• Block users who violate these Terms or engage in abusive behavior

You may stop using our services at any time by contacting us to request lead deletion.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Continued use of our services after changes constitutes acceptance of the new terms.

For significant changes, we will provide notice via email or a prominent website announcement.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and UK Energy Partnership regarding your use of our services.

16. Contact Information

If you have questions about these Terms & Conditions, please contact us: