30-Day Money-Back Guarantee
We stand behind the quality of every lead we sell. If a lead doesn't meet our standards, you get a full refund.
Our Promise to You
Every lead we provide has been submitted by a real homeowner actively seeking energy improvements. We verify each submission before making it available for purchase. However, we understand that sometimes things don't work out as expected, which is why we offer a straightforward money-back guarantee.
If a lead doesn't meet our quality standards, simply request a refund within 30 days of purchase and we'll return your money in full - no questions asked.
When You Qualify for a Refund
Incorrect Contact Details
If the phone number or email address provided is incorrect and you cannot reach the customer through the contact details we supplied, you're entitled to a full refund.
Customer Not Contactable
If you've made multiple genuine attempts to contact the customer (at least 3 calls and 2 emails over different days) and received no response whatsoever, you qualify for a refund.
Fake or Fraudulent Submission
If it turns out the customer didn't actually fill in the quote form themselves (someone submitted fake details), you're entitled to a full refund. This includes cases where someone submitted another person's details without their knowledge.
When Refunds Don't Apply
To be fair to everyone, refunds are not available in these situations:
- Customer changed their mind - If the customer was contactable but decided not to proceed, this is a normal part of sales.
- Customer chose another company - Competition is part of the business, especially with shared leads.
- Delayed contact - If you waited more than 48 hours to first contact the lead, response rates drop significantly.
- Customer not eligible for grants - Eligibility is based on information the customer provided; final eligibility is determined during survey.
- Request after 30 days - All refund requests must be made within 30 days of purchase.
How to Request a Refund
- 1
Email Us
Send an email to support@ukenergypartnership.co.uk with the subject line "Refund Request".
- 2
Include Details
Provide your purchase confirmation, the lead reference, and a brief explanation of why you're requesting a refund.
- 3
Quick Review
We'll review your request within 2 business days and get back to you with a decision.
- 4
Refund Processed
If approved, your refund will be processed back to your original payment method within 5-7 business days.
Questions About Our Guarantee?
We're here to help. Get in touch with our support team.